While your customers are on-hold, you’ve got their attention
Your Secret Salesperson
While your customers are on-hold, you’ve got their attention. So capitalise on it and hit them with a sales message. Or at least keep them entertained. We can advise you on what works and create your on-hold marketing plan.
Connect and make it count
The happier your customers feel while on hold, the longer they’ll be prepared to wait. So we can help you use that time to build your brand, sell your services or tell people about special offers. By the time they get through, you could have made a sale! At the very least, give callers great music to listen to. It makes the wait something to remember.
Nearly 90% of business calls are placed on hold at some point
A telephone survey of 10,000 applications being put on hold
What’s the cost to your business of a sale going to a competitor?
On Hold for 1 MinuteIn silence
- 52% of callers had dropped off the line
- 27% estimated the on hold time exceeded 5 minutes
- 18% estimated the on hold time exceeded 3 minutes
- 03% estimated the on hold time exceeded 1 minute
On Hold for 1 MinuteListening to music
- 13% of callers had dropped off the line
- 56% estimated the on hold time was less than a minute
- 28% estimated the on hold time exceeded 1 minute
- 03% estimated the on hold time exceeded 2 minutes
On Hold for 1 MinuteListening to professionally tailored OHM
- 02% of callers had dropped off the line
- 81% estimated the on hold time was less than a minute
- 16% estimated the on hold time exceeded 1 minute
- 01% estimated the on hold time exceeded 2 minutes
We’ll help you talk to your customers
We’ve created successful on-hold marketing plans for customers across many different sectors.
We’ll work with you to understand your offers and translate them into snappy messages.
- Keep it fresh – we make it easy to update your messages
- Make seasonal changes to your offers, tell people what your company has been up to or give helpful info, like opening times
- Match your on-hold messages with your marketing campaign
- Find the right voice for your business – ask us about professional voice artists
- Music only – a cheaper option but still effective in reducing hang-ups, and we’ll find the right tracks for your brand
Free On Hold Marketing with Futuretel*
Choose your package
Two marketing on-hold messages with your choice of voice and music
All the above, plus the addition of an answering machine message and auto attendant message
* Free on hold marketing when a Mitel phone system is purchased
Points of note
- Please double check your script before submission, whilst it is reviewed for pronunciation we cannot guarantee it is grammatically checked.
- Please note that we cannot guarantee the same voice artist is available if doing a further recording at a later date.
- Any changes to an already recorded voice over may result in additional charges if the recording studio deems applicable.
For the next generation of phone systems
call FutureTel today – 0333 004 0041