FutureTel Hosted Telephony Services
With the closure of BT’s ISDN service happening in 2025, and with technology expanding rapidly, many businesses are making the decision to move to a hosted, cloud based service for their phones and also to integrate services across their business – saving time and money and increasing productivity.
Our cloud-based service is powered by eve technology (exceptional voice everywhere) and brings together the convenience of modern technology into one easy-to-use system, which can be accessed anywhere, anytime.
You can control every aspect of your cloud-based system. Benefit from features like business security, ease of use and customization, such as:
- How you would like calls to be routed
- How you manage your contacts
- Reporting on activity across your business
- Easily accessing call recordings
- Set your availability in advance
- Easily manage calls and features on the go with mobile app
- Have the highest quality of calls and connectivity to suit you
- Have all your data backed up and ensure business continuity
- Prevent fraud
- Easily share a collaborate across multiple staff and locations
The core system features allow you to make and receive calls, leave and access voicemail and provides music-on-hold, as well as ‘hunt groups’, so you can use me to support all of your business communications.
You can collaborate in real time using audio conferencing and web based screen sharing. Work together using the group chat function and share or update documents remotely, all from one place. Great for remote working.
This system protects users from fraudulent activity such as hacking or excessive unauthorised call spends, through a number of measures including Exceptional Call Protection (ECP), audits, password management and no dial through from voicemail.
Our call centre functionality provides highly visual wallboard displays and Automatic Call Distribution that evenly distributes calls to queues, recordings or specific agents.
Connect our cloud-based system to your other IT, which can then do things like check your calendar to see if you’re in a meeting and automatically change your availability status and route calls to an alternative destination.
Setting up ‘hunt groups’ will make sure the right person always answers your incoming calls. The call queues play music and hold your callers when people are unavailable to answer the phone immediately, while the custom menus let you direct calls based on the department the caller wishes to contact.
Use the system portal to choose the number you want, regardless of where your office is located, or if you would rather keep your existing numbers, that’s not a problem. We can move your current numbers to our network for you to use however you want.
You can link all your office locations together into one phone system, by either using one of our feature packages, or your existing phone system. You will benefit from free calls between them and we can configure inbound numbers to ring where you want them to. Great for remote working.
Record those all-important calls, no matter which device you use, then access them through our intuitive portal. The process is industry compliant and you can use our data centres to store calls safely and securely.
Digital Desktop Phones
Mitel’s full suite of digital phones and peripherals has a solution for every size business.
Maximize efficiency and productivity during conference calls with exceptional audio.