Code of Practice – Generic


Including our Basic Code of Practice and our Code of Practice for Premium Rate Services and NTS calls.

Part 1 – Futuretel Ltd Basic Code of Practice for Business Customers

Introduction to our company and services

Futuretel Ltd is an independent company that delivers communications services to business customers. While we may not provide all the component parts of our services ourselves, we do take responsibility for the services delivered to you. So we will liaise with our suppliers to ensure that any problems with their services are resolved promptly.

Purpose of this Code of Practice

This code informs you about our products, services, customer-care policies and where to find information about our charges and terms and conditions. This Code of Practice is published on our website at www.future- Additional copies are available on request and free of charge to any customer. It is also available in large print.

How to contact us

Please contact our Customer Service Team:
By phone: 0333 004 0041 (From 8.30am until 5pm Monday – Thursday, From 8.30am until 4.30pm Friday).
By email:
By fax: 0333 004 0042
By letter: Futuretel Ltd, Unit 9 West Link, Belbins Business Park, Romsey, Hampshire, SO51 7AA

Our commitment to you

We are committed to giving you the highest quality of customer service. When we purchase our services from wholesale providers, we choose those providers carefully to ensure that you get a high-quality service. We make every reasonable effort to supply services that satisfy your requirements. We work to all relevant laws and regulations.

Our products and services

• Landline calls
• CPS – Carrier Pre-Selection
• WLR – Wholesale Line Rental
• ISDN – digital telephone lines
• Broadband access
• VoIP & IP telephony services
• Non-geographic numbers
• Mobile telephone and data services
• Equipment and maintenance service

For more details on any of our products and services, or to place an order immediately, please contact our Customer Service Team on 0333 004 0041

For the next generation of phone systems
call FutureTel today – 0333 004 0041